Hotels with Swim-up Rooms in Palermo

We are a couple who initially booked a two-night stay in a double room with a balcony. To our delight, we were upgraded to the suite upon arrival. The room was absolutely exceptional—immaculately clean, tastefully decorated, and incredibly comfortable. Inspired by the experience, we inquired about extending our stay for an additional night. Although the hotel was fully booked, I reached out directly to express our interest. To our surprise and great joy, the hotel promptly responded and confirmed availability of the suite for one more night. The process was seamless and handled with genuine hospitality. Truly outstanding service. Breakfast was a highlight each morning. The buffet offered a superb selection, including scrambled eggs, crispy bacon, a variety of Italian breads and delicacies, mini pancakes, Belgian waffles, cheeses, cold cuts, jams served in charming glass jars, and muesli accompanied by several types of yogurt. On certain mornings, a chilled bottle of Prosecco was also available, adding a luxurious touch. Coffee was served upon request by the attentive and friendly staff, who were consistently present and accommodating throughout breakfast. Their warmth and professionalism greatly enhanced our experience. We can’t wait to return—this stay exceeded all expectations!

The property is newly updated. The room was beautiful, very well designed. Great bathroom. Very comfortable bed. All the latest first class amenities. Very clean. My balconies looked out onto the square allowing you to really feel immersed in the beauty of Palermo, without the noise you’d expect from such a public space. The staff couldn’t be more personable or helpful. Although I don’t speak Italian they made me feel right at home. The breakfast was plentiful. Offered more than what you could eat. The food was all fresh, inviting and well laid displayed. The hotel is located in the perfect spot to enjoy the best of Palermo by foot. First class. Highly recommend.

The hotel is located at the very heart of Palermo city center. Within 10 minutes walking distance you can reach all the important monuments. The rooms are recently renovated and the bathroom is just excellent. The breakfast is very rich in a cosy restaurant at the ground floor. All these are easy to figure out from the map and by studying all the photos and info included in the various reviews. What might be harder to spot is the staff of the hotel that places heart and soul to make your stay truly memorable. I felt as if they already knew all my habits - always anticipating my needs. This took me completely by surprise.

Palazzo Cartari is a wonderful place. It was a joy to stay there. Perhaps most notably, the staff is friendly, welcoming, helpful, and a pleasure to interact with. They all speak excellent English. The location is perfect for visiting the historic center of Palermo. My room was stylish, comfortable, quiet, and beautifully equipped. The breakfast was varied and excellent. There are lots of restaurants close by, and the hotel is within easy walking distance to the Ballarò Market for a wonderful lunch of Palermo's famous street foods. If you want to be close to the historic center when visiting Palermo and its innumerable interests. I can't imagine a better place.

The breakfast was perfect for us, usually we were grabbing a quick bite and coffee before our tours that we had planned for the day. Buffett style and coffee made to order to your liking. Anastasia, who was the first person we encountered while checking in, was so helpful with anything we needed during our entire stay. We even changed our plans mid week and decided to rent a car, she called and set everything up for us, no matter what we asked, she took care of everything. This helps a lot to make the stay even more pleasant.

We stayed at Mondello Martini as part of a family vacation to Sicily. Hostess Amanda was very helpful and spoke English well. The room was very large by European standards, with a king size bed in one room and a twin bed bunk in a semi-private alcove. Bathroom facilities were super clean and modern. Good air-conditioning - again very unusual for Europe. Lovely garden area. Gated safe parking which was a little tight when three cars were parked overnight. Nice location in a residential neighborhood within walking distance to beach and restaurants. Only negative is that this is not a "B&B" as no breakfast is served - only coffee drinks from a self-service espresso machine. Amanda directed us to a great little take out or dine in restaurant nearby and we discovered a great bakery within walking distance.

Bella villa che è stata suddivisa in 4 stanze, un’area comune al pian terreno con cucina e tutto per la colazione. Noi abbiamo soggiornato in una delle stanze al primo piano, spaziosa e ben curata con un letto matrimoniale, un letto a castello ed un bagno spazioso, balcone, aria condizionata e frigorifero! A disposizione anche due biciclette per raggiungere la spiaggia non vicinissima. Molto cordiali anche i padroni di casa !Nel complesso ottimo soggiorno !

Sehr freundlicher Empfang. Das Vier-Bett-Zimmer war grosszügig und sehr schön. Das Frühstück ist super, nicht das übliche 0815 Buffet. Wenn man Fragen hat, kann man die Besitzerin via SMS kontaktieren und sie antwortet umgehend. Quartier hat sehr schmale Strassen, daher ist ein kleines Auto geeignet. Zudem ist ein Navi von Vorteil weil man sich in den vielen schmalen Strassen schnell verirrt.

Breakfast was very nice. Secure parking. Clean house and room. Daily cleaning if the room. Very close to the beach. Its a bit of tla walk to the nearest restaursnt, no problem if you have a car. Very welcoming host. Excellent stay

Wir haben uns sehr wohl gefühlt, ein sauberes ordentliches Hotel und meine Frau hat unser Zimmer geliebt. Wir würden es wieder buchen. Die Inhaberin ist sehr nett und hat uns immer geholfen. Vielen Dank Amanda!

Arche Design is a nice place to stay in Palermo. It is more of a B&B than a true hotel, since there is no main lobby and there is not a reception desk staffed 24/7. However, all of the staff were very friendly and attentive. The breakfasts were good, but the buffet was somewhat limited and since the breakfast room is small, you need to reserve your spot for breakfast, which worked out fine, but caused us to plan ahead more than we would have liked to. The rooms are a little tight but in good condition. The bathrooms were very nice. We appreciated that they provided washclothes and the rain showerhead was excellent. It is centrally located and less than a 20 minute walk to most of the key things to see in Palermo. The best part about the Arche Design was the price. We booked 3 rooms for 3 nights and the bill was under $1300, which is half of what we saw at other hotels. For most people on vacation, the Arche Design Rooms is a very nice place to stay at a Wonderful price.

The attentiveness of the staff to every detail to make our stay memorable. Concetta, Annalisa and Roberta went above and beyond to help us. Dealing brilliantly with my spouses lactose intolerance. The breakfast choice was excellent, with everything ready at our table for the scheduled time agreed for breakfast. The location is perfect to visit the historic centre of Palermo, all within walking distance. They took the time on the first morning to explain Palermo and the area of the B&B with a map, no need to go to the tourist information center, Roberta and Annalisa provided the information. Our flight arrived late from Palermo and the transfer service, Giuseppe was great, getting us to the B&B safely, helped us with our luggage and made sure we got in the building before leaving. There are a lot of good restaurants in the area within walking distance.

Run, don’t walk, to book Archè Design Suites There are an increasing number of hotels in Airbnb is available to the discerning traveller in Palermo. Especially now has it tops global holiday destinations. However, this is a city in which the advice of curing locals makes a huge difference to 1 experience. In this respect, Arché Design Suites surpasses all expectations, The staff absolutely make this hotel. They are exceptional. Annalisa and Roberta were professional, knowledgeable, pro-active, thoughtful, and ALWAYS go the extra mile. Contrast this sharply with the experience of our friends who stayed at the Villa Igeia at the same time as we did (attending the same family celebration). Nearly 10 times the price with admittedly spectacular views, their experience of Palermo in the service was markedly inferior.

The room was very clearly depicted as small on the web site and it was, but so well thought out, organized and modern that we were very comfortable. The skylights were amazing and bright and the room was very well organized, clean, modern but still will lots of character. Staff were amazing..on checkin they took the time to explain many sites to see, tips and restaurants to try. When our ferry the next day was cancelled due to severe weather, staff made multiple long calls to the ferry company to help us resolve so that our trip was not ruined (which was especially helpful as we do not speak Italian). Great central location too! Would stay again without question!

We enjoyed our stay here. The staff was very helpful and friendly and moved us to a new room when I was concerned about noise (I am a light sleeper). The room they moved us to was perfect and quiet with a comfy bed and great shower. They left us treats in the room and were so kind as to pack up a breakfast for us when we had to leave for an early flight. They also organized a driver to take us to the airport who was reasonably priced and right on time. It was about a 10 minute walk into the center of town -- lots of local restaurants, sights, and shopping nearby.

We booked room with the pool. Perfect location, quality of stay very satisfactory. Room cleaned every day including change of towels. Communication with the hotel staff were really good . They went extra mile to help with all the queries. Overall top experience . Thank you for exceptional service

The hotel was renovated and everything was brand new. The bed was so comfortable and the room was fully sound proof, which might not be the case for most hotels in Catania. Excellent value for the price. I highly recommend and will be going back again!

The room was super clean and modern! The bathroom was really nice, big, had great fixtures. Nice A/C too. Great location as well. It was our first time in Palermo and it felt like we were right in the center of it all.

Spotless clean, easy access, perfect area of the city, probably the best. Everything was so new and comfy. Only stayed for one night, but if i am to return to Palermo i will definitely come back here.

Friendly staff and cleaner. Good location and had the chance to upgrade to suite room. Will definitely come back. Only expected better from the breakfast but still enjoyed the stay.

Everything 😊 - wonderful host - super romantic Suite with large private terrace and small private pool - stunning sea views ... Try "I Faraglioni Ristorante" in Terrasini for "Cena". 😉 Grazie mille per un soggiorno fantastico! 🥰

WOW! This place is over the top! We cried because it is so amazing!! Very romantic! Spend the $$ on the private pool and enjoy the views! And the host - he went above and beyond!! When we were not able to get a taxi to our next destination, he personally drove us over an hour!! Unbelievable hospitality!! You will not be disappointed in this little piece of paradise with the most welcoming and accommodating host!!

Our stay here was absolutely beautiful and unique – truly one of the best hotels we have ever visited. First of all, although we were traveling during the peak tourist season, it never felt crowded here. The atmosphere was peaceful and quiet, with just a few tourists and mostly locals around. Secondly, Giuseppe was absolutely fantastic. He gave us a warm welcome, stayed in touch throughout our stay, and it was clear that he genuinely cared about our comfort and well-being. Thirdly, the Junior Suite we booked was outstanding – more like a private apartment. The room itself was small, but had everything we needed (and more): a spacious, comfortable bed, a shower, and a fully equipped mini kitchen. Everything was clean, stylish, and tastefully decorated. But the real highlight was the terrace. It was huge and spacious, with a private pool (big enough for, I think, four people), a large daybed, sun loungers, and more. The views over the sea and surrounding area were breathtaking, especially at sunset. We loved it so much that we often didn’t even feel like leaving – it was the perfect place to relax and recharge. Parking was simply on the street, but it was free and we never had any problems finding a spot. Finally, the location was excellent: close to the airport, with plenty of supermarkets nearby. We would gladly return – such a wonderful place!

The rooftop Casetta is like no other accommodations we have ever had. It was spectacular! The rooftop pool made our stay very comfortable and enjoyable.

I really loved staying here. The location was amazing with stunning views of the sea. Inside, the place was beautifully decorated. Everything was well taken care of. The balcony was a favorite spot for us, enjoying a coffee or watching the sunset in the evening. The place was spotlessly clean, and Giuseppe, our host was incredibly welcoming and helpful, giving us great tips for the area. Overall, it was a perfect mix of luxury, comfort, and natural beauty, and I can't wait to go back.

If you're looking at the villa images and thinking, "Wow, that looks nice," believe me when I say it's even better in person. Pictures simply don't capture the true beauty and welcoming atmosphere of this villa and its surrounding gardens. Everything about our stay was perfect. On arrival we were greeted by Marian who was extremely informative and helpful, helping with our bags and showing us around before leaving us with wine, water, and an assortment of delicious snacks. The Villa is much bigger than it looks with so many rooms, seating options and beautiful areas to escape and unwind. There are two large terraces with sun beds to be able to catch the sun or just lay in the shade at any time of the day. The pool has a powerful jet to swim against and an overhead fountain which was a bonus. Ahead of our trip we had intentions of eating out as you do on holiday but found the kitchen had everything required to create every type of meal and the gas BBQ came in very handy, there really is no reason the leave the peace and tranquility of the villa unless it’s to go shopping for more provisions. You will never get bored of the sea views, the various boats and ships passing by, or the jaw-dropping sunsets with the most spectacular sunrise worth setting an alarm to see. Thank you Salvatore & Marian

We stayed the third time in the Villa Majus and intend to come back with our daughter and friends if the Good Lord is willing. Situated in a beach between the Capo Zafferano and the "Arco Azzurro" (a geo-site) it's the most scenic place from sea-side and land-side in the vicinity of Palermo. We appreciated very much the hospitality and assistance of Marian (house keeper).

Incredible views! You have to experience them on site. Lots of outdoor terraces, nice to spend the evening and have breakfast on the terrace. Really nice villa in a great location.

Location was excellent, views were stunning, lots of space & outdoor seating options. Villa is well furnished, everything you need is provided, overall condition of Villa is very good.

What a beautiful villa, an even more enchanting sea view. So many places to sit and relax and far too little time to enjoy them all ….

By far the best host i have dealt with for the last 30 years in Italy .It was absolutely amazing support over almost anything we needed. The room is amazing with its jakuzzi / mini pool inside plus sound system, colorful showers, quiet location very close to the historic center . There are parking availability nearby as well. Certainly one of the best room choices you will ever find in Palermo region. Certainly recommended.

Beautiful suite with a fantastic mini pool and emotional shower. Practically there is a spa in the room. Excellent the typical breakfast, sweet and salty. Extremely friendly staff. Exceptional location, in the historic center of Palermo.

Fantastic suite with all the comforts and a large mini pool. There was a night on honeymoon with my wife and we could not make better choice. Central and quiet location. Excellent typical breakfast served.

Everything perfect. Breathtaking suite with huge mini pool. Very spacious room. Perfect location to visit Palermo on foot. Exceptional value for money

A Hidden Gem in the Heart of Palermo – An Unforgettable Stay at Aquasuite From the moment we arrived at Aquasuite, we were enveloped in a warm sense of welcome and understated luxury. Nestled in the golden heart of Palermo, its location is simply unmatched, just steps from the city’s most iconic landmarks, yet peacefully tucked away enough to offer quiet repose. The room itself was a sanctuary of comfort and elegance, with a lovely Jacuzzi, impeccably clean and thoughtfully designed. Every detail, from the plush bedding to the serene ambiance, was curated to ensure rest and relaxation. Waking up each morning to a delicious breakfast served right in the room felt indulgent in the best way a perfect start to the day. What truly elevated the experience, however, was the staff. Their genuine kindness, attentiveness, and passion for hospitality shone through every interaction. They made us feel not just like a guest, but like welcomed friends. Aquasuite is not just a place to stay, it’s a place to savor. I leave with gratitude and the certainty that I’ll return.

Room is very spacious. Beautiful property, garden and pool (although too cold for this time of year). Location is 10 mins walk to the beach. Excellent breakfast served overlooking the pool. Bed was very comfortable! You do need quite a lot of keys to get in ;)

The staff were so helpful and friendly. Elena messaged me before arrival to assure me that our room would be ready at arrival (13:00) She was also available via WhatsApp for any enquiries during our stay and made some suggestions of places to visit and eat. So helpful and welcoming. Rosamarina was very attentive during breakfast service. Nothing was too much trouble! The grounds and pool are beautiful and serene. The beds were comfortable and the air conditioning is a blessing! Parking outside is also a breeze which was really helpful. We would be very happy to stay again.

Beautiful villa with great service. The staff was very friendly and caring, always were there and happy to help in any situation. Many thanks to them for that.💛 The room was exactly as in the photo, great pool, garden and breakfasts were good.

The property is beautiful, with a lush garden and a great pool. Rooms are spacious and the beds are super comfy. The staff was super nice. Highly recommended!

Te villa was beautiful and clean and the team couldn’t do enough for you The pool was great too

Really sizeable apartment with a private pool. All the facilities you need. Very friendly host. Great bakery 5 minutes walk from the apartment.

Everything about our stay Villa Costanza was simply delightful. The highlight was undoubtedly the beautiful pool and as well as the lovely terrace where we would have our morning coffee or relax in the evening with a chilled drink while taking in the serene ambiance. The villa is well-fitted and comfortable with modern appliances and we immediately felt at home. One of the things we appreciated most about Villa Costanza was its secluded location. It provided a peaceful retreat away from the hustle and bustle, while still being within walking distance to some wonderful restaurants. Daniela, who greeted us upon arrival and handed over the keys, also recommended some great dining options. Overall, our stay at Villa Costanza was nothing short of fantastic. The pool, the deck, the lovely kitchen, and helpful recommendations from Daniela made our experience unforgettable. If you're looking for a relaxed and comfortable getaway, we highly recommend Villa Costanza.

The house and garden are absolutely beautiful. We stayed with our two young children and were very comfortable. Daniela is an amazing host— she provided food and wine upon our arrival and was very responsive to any questions we had. The pool was a highlight and Mondello itself is a dream. I highly, highly recommend booking!

Comfortable, clean villa with a very homely feel. Lovely gardens and beautiful pool. 10 minute walk to the beach and 5 minutes to a selection of really nice restaurants. Daniela was a great host and always responded quickly to any messages. We had a wonderful, relaxing holiday. Thank you!

The property was spacious, spotlessly clean, with everything you need and the pool and grounds are lovely! It is also very secure, in a gated road with private parking. Short walk to beach one way and a dab coffee shop and shops in the other direction, great location.

The swimming pool is the highlight of this Villa. It's huge for a private pool. Air con in all three double bedrooms. It also has two bathrooms and a large living space.

It's a beautiful villa with an amazing swimming pool and mountain view. The whole facility is big, clean and well maintained. Spacious living with direct access to the swimming pool is brilliant. 3 double bedrooms with big and comfortable beds, AC units in all bedrooms. Plenty of spaces to unpack - massive wardrobes. Kitchen is well equipped in everything you need for your stay. There is lovely garden with lemon and fig trees so you can enjoy fresh fruits from the trees. The area is quiet and safe as this is gated community - please note there is only one exit you can use but it's easy to navigate. Free parking spaces on the street. Very good communication with the host. When arrived on agreed time someone was already waiting for us to handing over the keys and show us around the property. Everything went very well, we loved every minute here. Definitely recommend to have a car or at least a scooter.

The villa is huge, you have a lot of space. Air cobditioners was n the rooms worked fine. Big kitchen included with almost everything you could ask for. Washing machine was available too. Two terraces. Especially the huge pool is really amazing! It is even cooler with the lights on in the evening. The location is safe, in a gated community. Close to Palermo and Mondello Beach, but I would recommended to have a rental car.

Lots of room for everyone to spread out. The pool and villa is really big and the garden beautifully maintained. Air con in the bedrooms was very welcome.

Phantastisch piece of architecture, very lovely stay for the whole Family, phantastisch pool, Great Place to relax

The property was amazing inside and out. Great pool, big rooms, loads of places to relax in the sun or shade. The view of mountains and coast were fantastic and we enjoyed them very much with wine and prosecco in the evenings, we even saw fireworks over the city.. We also had a couple of BBQs which were lovely. Alisea greeted us to access the property and was there exactly at the time she said and gave us our welcome information. It was very late at night but that was no problem. We ate in a lot to enjoy the wonderful setting and facilities. Shopping was very good value for money locally with fresh produce and a good selection of beer, wines etc. It was a good base to explore Carini, and Palermo with a car. It is not far from the airport. Mondello beach is not too far in a car also.

We had a lovely but short stay in Casale Maddalena. From prior to check in, communication was very smooth. Santina was very friendly and made the whole process easier for us. The room and the common areas were very clean and well maintained. The view is breathtaking and the outdoor facilities are conveniently located (pool, indoor garden, bbq). Enough parking for several cars. Gate protected house.

Villa is beautiful on the outside and the landscapes are amazing, we loved the pool, with small garden where we could chill out in the evenings, patio was perfect on warm evenings to enjoy family supper. The views were outstanding. The host was very kind and we were permitted for later checkout with no additional costs what was super helpful 😍

The villa had beautiful views. There was wonderful outside space with pool and barbecue.

Breathtakingly beautiful villa - old monastery but upgraded enough for comfort. Phenomenal views, well fitted, good amenities, lovely pool and outdoor area for relaxing. Great utensils and provisions for home cooking. Hosts were just wonderful - great communication, very responsive. Then they went over and above with recommendations and booking restaurants. Their help made the stay 100% better!

Great facilities: pool, outdoor kitchen, outdoor shower. The garden is a fresh oasis in the sicilian heath. The beach is a 20 min Walk away, but we loved the house so much we spent the hot afternoons lounging around. Plenty of towels and pool towel provided. As well as a washing machine (essential for gelato-stained kids clothes) 😀 The owner Patrizia is lovely. Would definitely stay again.

This place went above and beyond any property I’ve ever stayed on. The host was amazing and provided us with soo much throughout the stay including a beautiful bottle of wine and snacks on our first night knowing we had a late arrival. The pool was amazing house was clean and modern with good air conditioning. Villa was in a gated community with 24 hour security. Highly recommend staying here you won’t be disappointed and will have a great time

The villa's fashionable modern design was impressive, and the swimming pool in the yard surrounded by splendid palm trees was a true highlight. The outside kitchen was perfect for preparing supper, and the indoor environment was clean and fully equipped with everything we needed. The host was exceptionally attentive, with impeccable timing and always available to assist us. We couldn't have asked for a better experience and highly recommend this villa for anyone looking to stay in the area.

Villa Losanna didn't disappoint. Beautiful, quiet location, excellent pool and within walking distance of amenities.

Villa and pool were lovely. Very clean and well equipped.

We self catered so the proximity of 2 LIDL supermarkets near by made getting provisions very easy. The swimming pool in particular was excellent and we had everything to hand that we needed. We choose the site knowing that the focus would be on a relaxing day spent by the pool so it very much met our expectations. The hosts were extremely helpful and made our feel very welcome.

Large villa in a gated community. Plenty of room. Good amenities. Chiari responded quickly to any issues we had during our stay 2 minutes walk to a good cafe with nice food and excellent cakes 5 minutes walk to the bus park which serves the beach resort of Mondello(30 minutes away) 5 minutes walk to a Lidl The villa is about 40 minutes walk from most of the sites in the historic centre.

The location and location of the villa is great, the view from the villa terrace to the sea and the mountain is great. The villa is very well equipped, with many different seating areas. Very beautifully landscaped area, many trees and flowering plants.

The hotel was just beautiful with its unique features & ‘private pool’ which my friend & I used effectively

Excellent location right behind the palace and most touristy places. Excellent private pool

We stayed 4 nights. The hotel and our stay here was incredible! Alessandro, his staff and service was awesome! Hotel is beautiful, rooms comfortable, breakfast amazing. Pool and pool area a bonus. The area is very convenient, close to everything yet quiet. Will definitely stay here again!!!!! ❤️❤️❤️

Gem of a B&B. I arrived fairly late but was welcomed with cassata which was a treat! Decor is unusual but fun, and some of the original structure is visible, from the well in the dining room to tiles in the shower. I was upgraded from the economy room which was lovely. Breakfast was immense, I was a solo traveller but I think they gave me the same as if I were two. The pool is worth visiting, hidden across the road, I went for a morning swim and there were towels, showers, snacks, and loungers, all inside an old church. Staff was friendly and helpful and check-in came with tips for food and navigation. I went to one of the restaurants on the list, and was very happy with the choice. Another was a deli that was outside the tourist zones (like an Italian Wholefoods), and I happily stocked up on cheeses to take home. Location - Google sent me up the residential back roads/via the food market from the station which was possibly not the best with a case, but actually it's just off the main road for a slightly less direct route. It's right on the edge of the historic Palermo, so perfect for visiting the Palazzo and is right on the tip of the east arm of the main tourist crossroads. The closest station is Palazzo, but walking from Centrale is probably faster.

Spent one night with my family in this boutique hotel and we cant recommend it enough. Perfectly situated near both the cathedral, piazza della Vittoria on the one side and the Ballaro-market on the other side. Its in a residential area looking a bit rough (as pretty much everything in Palermo). But dont worry, inside this small hotel you find historical architecture and fun/quirky things. We had like a two-room-apt with one double bed and jacuzzi and two separate beds in another room with two mopeds (just for show). Supernice bathroom with beautiful tiles etc. A warning though, you access this room on a transparent glass-floor. There is also a small pool outside of the hotel, going on the other side of the street and through a small hidden path between buildnings. Its like a small oasis when hot outside. The breakfast is something we have never experienced before. Instead of a buffet or a continental we were served a whole buffet ourselves. With lots and lots of different things and I finally therefore had the chance to taste some of the sicilian specialities I have never done before. Amazing! And the staff was supernice and helpful. This is a hotel that I would love to come back to and truly recommend to anyone wanting to experience something else, surprising, intimate, cosy and yet with all the comforts in a fine hotel.

I would definitely give our experience a 5/5. The front desk staff were friendly and exceptionally helpful from beginning to end. The breakfast service and food was beyond our expectations. The room was spacious, modern, clean and provided many extras. The beds were very comfortable. There is no elevator, but the staff took up and brought down our bags for us. The location is in the heart of the old city so one can walk to the major attractions. There are a number of excellent restaurants nearby. Note: This is a small boutique hotel, so does not provide multiple restaurants, bars, or a pool, but it does provide fabulous service and many little extras.

Palazzo Natoli is an absolute gem of a hotel. The entrance is located on a small side street/alley, but our balcony hovered over a bustling street in Palermo's historic district. From the moment we arrived--at night, in the middle of a brief power outage in the city!--we were welcomed and treated like family members. Andrea was manning the front desk that night, and he immediately helped us get our bearings, offering us refreshments and a map on which he had personally noted several nearby things--cafés, cathedrals, parks, good restaurants--we might enjoy. He called in a reservation for us at a wonderful trattoria and talked them into staying open for us so we could freshen up once the lights came on. For the ten days we were fortunate to stay at Palazzo Natoli, we were consistently impressed with the professionalism, thoughtfulness, and friendliness of the staff, including Francesca, Nini, and Andrea. Our room was lovely--sparkling clean, very comfortable and light-filled--and the morning breakfast in the hotel café was an absolute highlight, too: home-made pastries; local cheeses; eggs however you like them; delicious caponata; orange juice that had been squeezed just minutes ago; the perfect cappuccino. We cannot wait to go back!

Palazzo Natoli is an absolute gem of a hotel. The entrance is located on a small side street/alley, but our balcony hovered over a bustling street in Palermo's historic district. From the moment we arrived--at night, in the middle of a brief power outage in the city!--we were welcomed and treated like family members. Andrea was manning the front desk that night, and he immediately helped us get our bearings, offering us refreshments and a map on which he had personally noted several nearby things--cafés, cathedrals, parks, good restaurants--we might enjoy. He called in a reservation for us at a wonderful trattoria and talked them into staying open for us so we could freshen up once the lights came on. For the ten days we were fortunate to stay at Palazzo Natoli, we were consistently impressed with the professionalism, thoughtfulness, and friendliness of the staff, including Francesca, Nini, and Andrea. Our room was lovely--sparkling clean, very comfortable and light-filled--and the morning breakfast in the hotel café was an absolute highlight, too: home-made pastries; local cheeses; eggs however you like them; delicious caponata; orange juice that had been squeezed just minutes ago; the perfect cappuccino. We cannot wait to go back!

Would absolutely recommend this hotel!! As a female solo traveler that had never been to Palermo and was unfamiliar with the area, I was worried about booking the right hotel, but I had the best experience here and felt very safe. All the staff members were so friendly and helpful, and the hotel breakfast every morning is AMAZING (plus there is complimentary coffee, tea, and water offered in the room too). The location is also very central (only about a 15-minute walk from Palermo Centrale, so quite convenient for getting to/from the airport if taking the train), and it is located right around the corner from Via Vittorio Emanuele, one of the main city streets with many options for dining and shopping. The hotel even provides a guide with some recommended restaurants and tourist activities, and most of the major tourist sites are also within about 20-minutes walking distance of this hotel! Would definitely stay here again, and I would encourage anyone considering this hotel to book a room here ASAP! :)

The staff at the Hotel are lovely. There is nothing better than their friendly, professional manner. We received an email a few days prior to departing NY asking about our arrival time. When I replied and mentioned that we planned on taking a taxi Alessandra advised that she could arrange a car for 55 euros. Apparently some taxi drivers overcharge. They also suggested having a drink at the Seven Restaurant Rooftop bar- amazing views and cool cocktails. We stayed in the FAMILY ROOM, it’s in another building about 50 feet away from the small main building. It’s a great room, extremely large with very high ceiling. Alicia and Andrea( I think that’s his name) were just as helpful and charming as Alessandra. You have to a breakfast time and place your specific food order the evening before because the breakfast room is small BUT the breakfast is good. The location is very convenient.

A beautifully decorated hotel. Staff were friendly and very helpful at all times, and assisting with directions. The room was spacious, comfortable, clean, quiet, and beautifully decorated. Extra pillows are available. A small bar fridge with water and cooldrinks at a reasonable price. The bathroom was spacious with a good shower. Breakfast is served on a terrace, with shade seating. The selection was very good with a wide variety of options, including pastries, cold meats, cheese, yogurt etc, beautifully presented. Coffee is served at your table with a smile. Thank you to the staff of the hotel for the warm welcome and wonderful stay exceeding our expectations. Location: Good, easy access to the central station and bus routes. Walkable distance to the historical center of Palermo. Next to a grocer selling adaptors for electronics, cooldrinks etc. Bigger grocery store around the corner. Area around the hotel is relatively clean.

The host at reception (Silvia) greeted us warmly and showed us two our two booked rooms for our group of five even though we arrived 1 hr earlier than check in. She kindly explained where we could find good restaurants nearby and gave us a map. This baroque style, cosy boutique hotel is perfectly located in the historic part of Palermo and short walk from the Teatro and Port. Gated parking is available for 20€ per day and we were comforted knowing our vehicle was secured. Breakfast on the cute rooftop terrace was excellent and abundant in quality and quantity and the value for money is superb! Beds are comfortable and rooms are meticulously clean. I will stay here every time from now on. Thank you 😊

If you want to explore Palermo for a few days. This is an excellent location, and hotel, to do it in. The hotel is within easy walking distance of the Teatro Massimo ( one of Palermo's main attractions) and the main " happening street" of Via Maqueda. Palermo Cathedral, and its Roof-Top Walk is not that much further away, and within walking distance of the hotel. The hotel, a quiet Off-Street building has been decorated and finished in an Italian Villa style of the late 1800s. Quite stylish. Breakfast good, on open roof-top. Very pleasant and a pretty garden area one storey lower. Very peaceful yet near the City Centre. I would certainly stay here again.

This hotel was perfect. Location, staff, accommodation and the whole ambiance - perfect. The owners- spectacular attention to their guests. You will not be disappointed if you have the opportunity to stay here. Quiet location and everything is in walking distance. Reception is always available. The morning breakfast - you cannot ask for more ; both in selection and attention to the guests at every turn. So very accommodating. We will definitely return when our travels take us to Palermo!

The hotel is in a lovely building and located on a quiet street, within easy walking distance of the centre of the city. There was a great choice at breakfast and the rooftop terrace was a very pleasant spot to start your day and also a relaxing place for a drink in the evening. All the staff we spoke to were exceptionally friendly and helpful and we thought the hotel was good value for money.

Wow! What an incredible stay. Everything at Domia is intentional and full of meaning. The breakfast, the rooms, the restaurant, the pool - all outstanding. The room offers all the facilities you could need (plus a balcony with stunning views) and the entire hotel is designed in an appealing, thoughtful way. Together, these elements make for an unforgettable experience. The highlight of our trip was the incredible staff who were so friendly and made our trip outstanding. We were treated like 5 star guests throughout our entire trip, whether in the restaurant (the breakfast is out of this world), sipping an aperitivo at the poolside or simply walking to our room. We were always greeted with smiles and cheery conversation (in English, French or Italian - whatever your preference). I have a gluten and lactose intolerance and this was noted at every possible point, with the restaurant offering adaptations and staff offering me gluten free biscuits with my coffee! One of the best trips I have ever had the pleasure of experiencing. We cannot wait to return!

The staff were exceptionally nice and helpful, they made us feel very welcome and took care to note our preferences. Everything we ate was fantastic, especially the breakfast and baked bread/cakes. We were celebrating our birthdays and they even surprised us with a cake! Our room was incredibly clean, with a very large bathroom. The location was walking distance to Mondello beach, and the hotel was able to provide us with a spot with sunloungers. The hotel pool area was beautiful, and never felt too crowded. At times we had the pool to ourselves.

We had a wonderful stay at Domia. The hotel is beautifully appointed, the staff were very kind and friendly. It is located a short 15 min walk from the town where there are beach clubs, restaurants etc. however we found the pool and food at Domia superior to other offerings in Mondello. The pool is stunning, we enjoyed many hours there. The included breakfast was a lovely addition also. Highly recommend if you're staying in the Mondello area!

If you're looking for a romantic and luxurious escape to celebrate your special occasion, look no further than Mondello. And if you're looking for the perfect place to stay, I highly recommend the charming and elegant hotel, Domìa Boutique. From the moment we arrived, we were struck by the hotel's modern finish, with a traditional style throughout.The staff greeted us with warm smiles and impeccable service, making us feel instantly at home, they even helped set up some surprise flowers and aperitif for once we had settled in. Our room was spacious, beautifully decorated, and equipped with every comfort we could wish for, including a plush king-sized bed, a private balcony with our own hot tub. We were also impressed by the attention to detail, all food and drink was from local Sicilian business and the food at breakfast and lunch, was simply stunning, especially the homemade pistachio ice ream. The hotel's facilities were equally impressive. We enjoyed relaxing by the sparkling pool, soaking up the sun in the private garden. But what really set Domìa Boutique apart was the exceptional service. The staff went above and beyond to make our stay unforgettable, recommending and helping us to arrange everything we did during our stay. Overall, we had an unforgettable experience at Domìa Boutique, and we highly recommend it to anyone looking for a luxurious and romantic getaway in Sicily. Thank you for making our stay so memorable!

We loved our stay at Domia. The staff were warm, welcoming, attentive, knowledgeable, patient and kind. A special thank you to Damien, Angela and Glenda. Thank you for making our stay a memorable experience and all the care you all put into your business. We stayed here for two nights. You are in close walking distance to Mondello beach, and If you have had enough beach you can enjoy the pool at the hotel. The energy is relaxed, a good place to disconnect. The other hotel guests are like minded. The hotel has a modern aesthetic, a mix of new and old and tastefully appointed. Breakfast was perfect, buffet option or if you wanted eggs or pancakes they were made to order. Dinner at Domia was also exceptional. Damien ensures you receive a proper level of attention and exceptional service. Damien was very generous letting us try some of the different amaro’s that were offered and was very knowledgeable. Thank you from the skinny Canadians :) When we come back to Mondello there is no other place we would stay. Hope to be back soon!! Katrina and Christopher

We had a vey nice stay at Amaris in Palermo. The room was very comfortable, spotless clean, cosy and had everything we needed. Veronica, Giusepe and all the team were very kind, helpful and made sure we always had everything we need. They did all their best to make our stay pleasant. They acted like a genuine guide for visiting Palermo and nearby places. The location was very good for us, walking distance to most of the places. It is very close to a main square where you can take bus to the airport and other destinations outside Palermo. You can take the Segesta bus to visit Trapani+Erice, also zingaro, Mondello, San Vito, Monreale, and many other places. Also, Amaris is very close to the main shopping street in the city center Via Maqueda. Vuccirria fish market is 20 minutes by foot and it has a lot of restaurants that serve seafood and other local courses. The street outside the hotel is closed for cars and the accommodation is located in a very quiet area, but also has a lot of restaurants, cafes and bakeries.

The people who were lovely,helpful,smiling, and went out of their way to make our stay perfect. The room was beautifully appointed as was the bathroom. The tiling was superb throughout. Exceptional cleanliness. High quality of towels and bedding. Breakfast was thoughtful and plentiful. Daniella made a point of choosing things to please us. Nothing was too much trouble. This establishment is of the highest standard. It is in an excellent location.It is surrounded by excellent restaurants and facilities. Parking could be a problem but Veronica will contact you. Let her know an approximate time and she can be contacted easily to help you find a parking spot. The level of help and service are the best we have ever found. Tha ks to Veronica and Daniella for a brilliant stay.

The location was brilliant - close enough to everything, but a quiet enough street that we didn't feel disturbed. Very good gelato also very close by. Veronica was absolutely brilliant - so welcoming and helpful. So excellent. We stayed in a room with a spa bath and it was brilliant. Really relaxing, and colour changing lights. Loved it. Bed was big, clean and comfy. Lovely white sheets, mattress just right for us and lovely memory foam pillows. We had balconies, too, which provided such a brilliant way to see what was happening outside. For the relatively low cost, we really did feel that this was a pretty luxurious experience for us. Just absolutely perfect. Would stay again in a heartbeat.

We had a fantastic stay at B&B Amaris. The room was immaculate, modern, with ample room for us and a lovely balcony overlooking the streetscape. The location was perfect for us to catch the ferry to Ustica, only a few minutes walk and very close to lots of nice restaurants. We had a great selection for breakfast including delicious croissants and good coffee. Best of all were our lovely hosts Veronica and Lisia who were very caring and accommodating, taking lots of time to talk to us even with our limited Italian and letting us check in late. Thank you so much Lisia and Veronica. 🌻🌺

I came quite late, I got contact number from Giusepe and he wait for us at front of facility. He give us many useful information about Palermo and Sicily, very nice guy. In the morning Veronica came and explain additionally what to see in Palermo and she give us recommendation for restaurants. She was also very open and willing to help. Room and bathroom are spacious, very clean and bed was very comfortable. Breakfast was quite delicious and diverse including very good espresso and cappuccino. Location is very good, few minutes from historical centrum.

We had the absolute pleasure of staying at the Grand Hotel et Des Palmes in Palermo for two weeks in January 2025, and it was an unforgettable experience. The hotel's rich history as a former castle has been beautifully preserved, and its stunning architecture and decor only added to our enchantment. But what truly made our stay exceptional was the warm and welcoming staff. The entire front desk team and concierge were incredibly helpful and went above and beyond to ensure our comfort and satisfaction. Special mention must be made of Marina, who introduced us to some of the most authentic and wonderful local Sicilian gems, hidden away from the usual tourist trails. Her insider knowledge and passion for the region were invaluable, and we felt like we experienced the real Sicily thanks to her recommendations and professionalism. Bruno, too, was a huge help, assisting us in finding our way around the city and providing us with expert advice. His kindness and expertise made a significant difference to our stay, and we're so grateful to have had him as a resource. The cleanliness of the room was beyond our expectations, and the breakfast in the morning was complete and nutritional. What struck us most, however, was the hotel's reputation among the locals. Every time we mentioned the hotel's name to anyone in Palermo, their response was and full of fond memories. One business owner in a boutique I shopped at told me she got married 30 years ago in the hotel. Amazing place

One of my very favorite hotels in my 20 travel days through Sicily and Italy. Fantastic above and beyond concierge and staff. The best huge breakfast buffets spoiled me. I loved my room with a view, very comfortable plush beds. I absolutely loved my stay here. They also helped me coordinate drivers for when I was there to and from airport but also when I came back into Sicily for a day trip into another part of Sicily they totally coordinated it and I had the best driver and experience. A true 5 star hotel across the board. I had a rare request for an Indian lady to help me assemble a beautiful saree and the hotel staff walked with me two city blocks to an Indian owned shop and spoke to them in Italian for me and was able to secure having the lady come to the hotel to help me. Made my day and vacation photos one of a kind. Their doorman used his camera to take videos of me having fun being pick up on a scooter for my boat tour so I could get the experience on camera. Really a fantastic hotel on all levels. A great hotel can make all the Difference in the world for travelers

This hotel was chosen for us by our tour company (Sicily Activities). From the minute we walked in the lobby, we loved the elegance of the hotel, the staff was very attentive, and when they escorted us to our room we were very happy with our room. The bathroom was spacious and beautifully appointed. At dinner that first evening, I was not hungry but the tuna appetizer brought back my appetite. Perfectly seared on the outside with a crust of pistachio nuts. Beautiful red in the interior. The pasta I chose was with vegetables and was delicious. My husband had the rack of lamb and it was very tender. Dessert.. we shared a connolo…..yes that is not a typo…. It seems more than one are called connoli, but a single one is a connolo😄 The breakfast was fantastic with eggs prepared in any manner you wished and brought to your table. White tablecloths. Fresh juice, fruit, pastries and many types of breads. The bar on the top floor had lovely views and great service. We tasted a gin named “Volcano” and made on Mt Etna. Would definitely return to this hotel again

We were very happy to stay at the Grande Hotel et Des Palmes. Walking through the front door you are transported to a by-gone era of elegant hotels visited by droves of people on the Grand Tour. While Palermo is on the outside rough and gritty, the Grande Hotel ed Des Palmes is refined and oh so hospitable. We were placed in a very beautiful suite that fronted the Via Roma, but the sounds of the street could not be heard within. Our suite featured a foyer, sitting room, bedroom, and extravagant bath -- one of the best showers we have ever encountered. The weather outside was sweltering, but inside we were as cool as cucumbers. Breakfast was in a grand covered courtyard, used in the evenings as a bar. The morning spread was extensive with pastries, cereals, breads, hott offerings, fresh juices and even granita! While the cappuccino wasn't the best, we did very much enjoy our stay and we will most definitely return.

The Grand Hotel et des Palmes, a 5-star hotel with a superb location in the center of Palermo is a tourist’s paradise. We were warmly welcomed upon arrival at the reception and taken to our spacious and tastefully newly refurbished rooms. The amenities were lovely-a pleasant surprise to see famous local Sicilian products used. It is like reliving history- from the grand entrance to the smaller rooms located on both sides of the stairs where you can sit and relax in the lovely decor. The breakfast room is incredible and the selection offered is outstanding, not to mention the staff who are eager to please and and very attentive. We thoroughly enjoyed our stay at this pleasant retreat in the center of such a colorful and vibrant city and look forward to our next visit.

How lovely to be in a small, family-run business and not a chain. I really felt that I was in Sicily and getting glimpses of family life. It is so near to Palermo Centrale station that as a couple that don't fly but travel everywhere from England by train it was the perfect find. Although on the fifth floor there is an ancient lift that transports one to reception and a smiling Maria who, no matter what time of day or night, seems there to check one in. We'd asked for a quiet room and that's exactly what we got with a glimpse of the sea. It was huge with comfortable bed, desk, chairs and wardrobe. The bathroom was spacious too with large shower space and hot, hot water. The whole B&B is absolutely spotless and, if one pops back, at any time one sees the family working so hard to make ones stay perfect. Breakfast of cornetti and coffee was delivered to our room at a time we specified. If one turns left out of the front door and left again on the main street one can walk down to the Botanical Gardens and the sea. Turn right on the main road and right again a little further up than opposite the station and one is in a fantastic street market and then further on into the old town. We ate both nights at 'Trattoria Trapani' near the station and had very good meals. It only opens from 7 p.m. until 9 p.m. and the owner is charming. I would thoroughly recommend staying at Albergo Cavour for a slice of Sicilian hospitality.

The location was excellent, only a few minutes from the Central Bus & Train stations in Palermo. It was in a perfect location for exploring the city. The rooms are all on the 5th floor of a building which seem to be shared with other apartments/offices and can only be accessed by ringing the bell and being 'buzzed in', but we never had to wait very long for this to happen. Our room was large, with very high ceilings. It was spotlessly clean and very comfortable. Traffic noise could be loud at times, but only if the windows were open. As others have said, the area could be described as 'run down', but I never felt anxious about walking to or from the accommodation at any time of the day or night. The staff were very friendly and the continental breakfast was brought to our room every morning, even a bit earlier on the day we were leaving earlier to go on a day trip. The room we were assigned was listed as having a 'shared bathroom and shower room', however don't let this put you off booking as I suspect we were the only people who used these facilities, which were kept spotlessly clean at all times. There was a sink in the room, which meant we could wash/brush teeth/etc without having to use the 'shared facilities'. I would have no hesitation in recommending this accommodation, or in staying here again. It is perfect for those looking for inexpensive accommodation while exploring Palermo.

Albergo Cavour is located on the 6th floor of an apartment building. Pros: - Great location just a block away from the train station and very close to the major Palermo attractions - Quiet - High ceiling - Balcony (tiny) - Typical Italian breakfast, fresh and always promptly brought to your room at the time you request the day before - Unbelievably friendly and warm staff always willing to help and accommodate your needs even before you are aware of them Cons: - Soundproof is almost non-existent - The room length, width and height are all of approximately the same size - The beds were not comfortable: - the pillows were flat and thin - there’s some sort of a plastic mattress cover underneath the sheets (to prevent body fluid leakages?), which makes the already uncomfortable mattress make annoying sounds with your every move However, the friendliness of the staff makes up for all the little deficiencies listed here, and we would happily stay there again if we ever come back to Palermo.

An experiment. Not since my youth had I stayed in a 1 Star hotel but this particular weekend in Palermo accommodation was scarce in the Kalsa neighbourhood and I thought why not, an adventure. It is very much a trip back to nostalgia, when the 'pensione' was always a great option. Family run it's exactly that, and I have to say star ratings these days mean practically nothing, in Firenze, Rome, Venezia or Milan this would be a 3 Star. Meticulously clean and quaint walking past the family quarters and seeing Nonna in the kitchen watching TV. I had a room with ensuite and view over the city to the sea, nothing to complain about. The building well kept with a wonderful cage lift up through a grand spiral stair to the top floor.

Trattasi di affittacamere a gestione familiare (personale cortese e discreto) in ottima posizione vicino alla stazione, posto all'ultimo piano di un bello e antico stabile ristrutturato, pertanto dotato di comodo ascensore, pulizia impeccabile, ottima colazione e personale disponibile. Le camere sono dotate di tv, la colazione è ottima ed abbondante, servita puntualmente in camera. I bagni nel nostro caso in comune (ma vi è almeno una doppia con bagno privato) perfettamente puliti e luminosi. La nostra stanza era dotata di due comodi letti singoli, odorava di pulito, dal balcone si godeva un bel panorama, ed infine vi era un comodo lavandino con specchio.

I traveled with my family from America to Italy, starting in Naples, then working our way down through Southern Italy, then across into Sicily, working our way around the island. During that journey we stayed at several high-end hotels, all very very good, however none felt as comfortable as the Hotel Polieama in Palermo. I'm rating the Polieama all 10s for the survey’s categories, but a 15 for that hotel's staff. While on this trip I made it my top priority to talk with the people of Italy at every opportunity, to enhance my (family’s) travel experience, and while doing that we discovered the hotel staff of Politeama were all so warm, authentic, friendly and simply down to earth, making me even more proud to be of Italian decent. A special shout out to our new friend Allesio, your menu recommendations were spot on, and the food was simply delicious (I put on a few pounds). I never would have guessed basil granita could be so refreshing. Grazie Allesio, auguro a te e alla tua famigilia tanto amore e successo. Fino a quando non ci incontreremo di nuovo

This hotel was our second stop and it was fantastic. Room was huge and very clean, with a mini bar (items used to be purchased). We arrived around 7.30am (we'd taken an overnight ferry from Naples) and left our luggage with them until check in time. Once at check in, we found that our luggage was already in our room for us (nice touch). We had room only, but breakfast was an optional extra, which we enjoyed every morning thereafter. Great choice of food, so all of us could get exactly what we wished for breakfast. The site of the hotel couldn't have been better situated either, and we were given directions to either the main shopping/bar/restaurant area, or to get the bus to Mondello beach. We enjoyed drinks in the rooftop bar also and the views were stunning. All staff we came across were pleasant, friendly and couldn't do enough for us. We would definitely return here, if staying in Palermo again.

The hotel was perfectly located for the centre of Palermo without being in the thick of it. Nice quiet area around the designer shops with eating in short walking distance. The airport shuttle stops right outside! The hotel is super clean with a stocked fridge and hairdryer. TV mostly in Italian but didn’t bother us as hardly there! There’s a kettle and coffee machine but suggest you bring your own tea bags. The mini mart to the left as the exit the hotel is perfect for water and beers! Roman is very friendly. Staff were very friendly and pleasant, especially at reception and give you all the info you need. Don’t bother with the free Prosecco as it’s half a glass but the views from the top are impressive. Breakfast also typically European and all fresh but lots of choice. Try the pistachio cake and croissants!!Overall great stay and will be back!

The best part of the stay was definitely the hotel’s exceptional location – right next to the famous Politeama Square, from where all major attractions in the center of Palermo were within walking distance. In addition, the hotel is close to the bus stop, making access from the airport easy. Lolli train station is a 15-minute walk away and offers a direct rail connection to the local airport. The atmosphere in the hotel was pleasant and relaxed. The room was very clean, comfortable, and modernly equipped. Thorough cleaning was provided daily. The hotel staff were extremely friendly, helpful, and always ready to assist – from restaurant recommendations to transport information. The sense of welcome was truly genuine. I highly recommend Hotel Politeama – its excellent location, friendly staff, and high level of comfort ensure a pleasant experience in the heart of Palermo. We especially appreciated the accessibility for people with reduced mobility.

Lovely hotel centrally located with bus to/from airport and other destinations picking up right in front of the hotel. Beautiful modern tastefully furnished rooms with wide plank hardwood floors. Heated bathroom floors walk in shower plush and comfortable bedding excellent wifi. Stunning breakfast buffet - be hungry. Excellent customer service at reception and throughout, excellent English spoken. One note of caution: we had a twin room at the front of the hotel and we felt it was noisy (street noise). If you are used to ambient steet noise you may be fine, we weren't. We had earplugs with us so solved it that way. All their twin rooms are at the front we were told which is unfortunate, but they kindly provided a different room on a return visit one the same trip. Their customer service to solve this was excellent