Wave Resort - Ultra Todo Incluido

Great trip, staff make the resort. Special mention to ALENA who helped me with a meeting I had and sourced a quiet place, pen, paper and headphones. Thanks ALENA 🙏 Food is great, plenty of choice. Kids buffet didn’t have a lot on offer but think it’s because we were here in May. Planet of choice for activities with young ones. Rooms are great and very up to date. Cleaners are also very helpful.

We have just returned from The Wave Resort following our third holiday there. Previously we have recommended this holiday unreservedly, however our view has now changed and we are wondering whether we really want to return for the fourth time. The cleanliness throughout the property cannot be faulted, the food was slightly less appetising than previously, the staff were all pleasant and friendly particularly the Indonesian waiters/waitresses, the entertainment was more varied this year, the fountain show continues to be spectacular and the pools a lovely inviting temperature. One of the main reasons that we have returned to The Wave was that we have particularly enjoyed relaxing by the quiet Adults Only pool, and this is what we found for the first few days of this holiday. HOWEVER - it soon became apparent that there were several large, mainly single sex groups who completely ruined the ambiance. Not only were they extremely noisy, they played loud music through bluetooth speakers, they completely monopolised the popular areas like the jacuzzi and pool loungers where they were smoking and drinking whilst in the water. On one occasion one guest poured beer over his head whilst in the jacuzzi. This behaviour is NOT what we expected. In the UK groups of single sex guests are often not allowed on camp sites let alone 5* hotels! We were extremely disappointed. Twice in the week ‘pool parties’ were held which not only meant that ordinary paying guests could not use that area but were extremely noisy whilst they were running. We had been told beforehand that some building work had over run - but there was very little noise or disruption from them. Additionally the wedding on the Saturday was lovely and an interesting distraction - not disruptive at all. In the same vein a conference with many attendees was held which resulted in the restaurant being extremely crowded - it was difficult to find anywhere to sit to eat. Surely they could have been served food in the Conference Hall - as were the wedding guests?? We did complain about the anti social behaviour around the ‘quiet adult pool, which was acknowledged and an apology received - but, not once did we see the offending guests approached and be asked to moderate their behaviour.